Frequently Asked Questions
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once you place your order, please allow 1-2 business days for it to be processed. The shipping time usually takes 2-5 weeks for our Premium shipping method and 3-7 weeks for our Standard shipping method. The time depends on the customers country and on the item that was purchased. Our fastest shipping time is to the United States.
Our Premium shipping option is much faster, it provides premium tracking numbers and premium orders have priority in processing!
We ship overseas so our shipping times are a bit longer than expected. However, we offer you good prices and great quality, so please be patient and you won't regret it!
Please expect your items to be shipped separately if you order more different items. We ship your items in multiple packages for many different reasons. It benefits our customers because some items arrive quicker than others and pass through customs clearance faster. Also, the fees and taxes (in case there are any) for our customers are much lower and we want you to get your items without additional costs if possible! This is also why you will see lower price costs on your packaging, which is a standard across the globe now for sending any type of items.
WHEN WILL I GET A TRACKING NUMBER?
Once your order has been processed, the tracking Number usually takes 5-7 business days to be generated and emailed to you. Please note once you get the tracking number, the post office takes about 5 business days to activate the tracking. If you have not received your tracking number within 7 business days and/or If the tracking status is "not available" within 5 business days from the time you have received your tracking number, kindly contact us and include your order number.
Our Premium shipping method always has premium tracking, but our Standard shipping method doesn't track your order throughout the whole shipping time. For more information, you can always contact us!
Once your order is shipped you will receive your tracking number on your email. You can track your order by entering your tracking number here:
IS THIS WEBSITE SECURE?
Yes, your information is safe and purchasing in this shop is 100% secure. This website (hosted by Shopify) stores your information on a secure server. The billing information is processed securely through PayPal Express Checkout or QuickPay for credit cards (only cards with 3D are accepted). You can also pay with a credit card through PayPal if you own an account. These payment acceptors guarantee the privacy of your information and they are some of the most common and secure ways of paying in Europe and the world.
We guarantee delivery and every order you place on this website is insured!
We implement a variety of security measures in an effort to reasonably maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
In order to enable payment by you to fulfil your orders, we may collect name, address, telephone number, email address, credit card information, and other billing information. This information will only be shared with third parties who facilitate completion of the purchase transaction, such as by fulfilling orders and processing credit card payments.
We will not disclose your billing and/or credit card information with other third parties unless required by law or a court order, or unless disclosure is required to address an issue implicated by the financial transaction. For instance, if you claim that your billing and/or credit card information was used to make a purchase you did not authorize, details about the transaction may be disclosed to law enforcement and any party we deem necessary to address the matter.
Finally, you can see that our website is secure and check this website's information by clicking on the lock icon next to our domain. You will see that this website is fully secure.
We protect direct access to your member account with a password. Your personal information will be collected on a secure server using a coding system called Secure Socket Layer (SSL). The collected data is kept safe and we will do our best to provide a high level of security. We handle your personal and account information carefully - and do not share it with anyone else. Remember to always disconnect completely when using public access computers. You are solely responsible for maintaining the confidentiality of your account.
WHERE CAN I LEAVE A REVIEW?
When you receive your item(s) and you want to leave your review you can go to the product page and leave reviews on the bottom of the description. Simply click on Write a review button.
You can also leave photo reviews and receive a discount for your next purchase! Take a minute to upload the image and you will be rewarded nicely. We really appreciate all of your reviews!
Before leaving a bad review if the item is damaged, defected in any way or still hasn't arrived, please contact us and we will resolve this issue immediately.
You can find reviews under on product pages and on the Reviews page.
WHERE DO YOU SHIP FROM?
We ship from different facilities from around the world. Please be patient as we ship overseas.
WHERE DO YOU SHIP TO?
We ship worldwide to 241 countries available on this list.
WHAT QUALIFIES AS A "BUSINESS DAY"?
Our business days are Monday through Friday, excluding holidays. Shipments are not delivered on Saturday or Sunday.
However, our customer support is available even on weekends and holidays!
WHAT PAYMENT METHODS ARE ACCEPTABLE?
We accept all major credit cards (Visa, Visa Electron, Mastercard, Maestro) and PayPal transacted in USD.
We accept credit cards via QuickPay fully 3D secure (QuickPay is one of the biggest companies in Europe that provides stores card payments). If your card doesn't have the 3D secure feature or you are unable to verify it, the payment will not be possible. However, you can always pay through PayPal (even with your credit card). Please read more about this in the next section.
WHAT IS 3D SECURE?
3D secure is a security measure which confirms that the payment is 100% safe for both parties. This is the last stage of checkout when you are redirected to QuickPay. You have to confirm your identity with an SMS, email or some bank provided details (bank code, password etc.). It will depend on your country, your bank and the type of your credit/debit card. The confirmation is fully encrypted and safe. The card has to be registered for online shopping and 3D secure so you could buy in our online store (most cards usually are registered for online shopping and have the 3D system enabled).
Without 3D secure confirmation, you will be unable to buy any items via QuickPay. If you have PayPal please use it instead. You can always contact your bank and ask them to help you add this feature if you don't already have it.
However, if you don't have the 3D secure feature, but wish to pay with your credit card simply pay as a PayPal guest with your card or make an account (the process is really quick). PayPal accepts all credit cards and you will be able to successfully make your purchase.
CAN I CANCEL OR MODIFY MY ORDER?
In the event you wish to cancel or modify your order, please contact us as soon as possible. Unfortunately, order cancellations and modifications are not available after we process them. We usually tend to process and ship items as soon as we can for maximum customer satisfaction.
*Please enter your address carefully at checkout.*
IT'S BEEN OVER THE DELIVERY TIME I'VE BEEN TOLD
If the item hasn't arrived please contact your post office or visit them to check if the item is there. You should do this within 7-10 days so the item doesn't get shipped back. Also, check if the item is in your mailbox (of course) or it got mixed up with someone else's mail from your building.
In case it is not there please contact us and our helpful support staff will promptly take care of the problem and send a replacement.
HOW DO I RETURN AN ITEM?
Please contact us within 30 days from receiving your order!. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. You will have to ask us for the returning address.
Once you return your item your original payment method will be refunded within 5 business days.
Read more about returns here.
FREE JUST PAY SHIPPING ITEMS
On special occasions, we offer free items. You only have to pay for the shipping cost. However, the limit is 5 free items per order.
WHAT IF MY DELIVERED ITEM IS DAMAGED OR DEFECTIVE?
Please contact us immediately if your item is damaged and we will review your request. Please include your order number and a photo of the damaged item. We will do our best to resolve your case as soon as possible.
We are not responsible if a package is not delivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
The Golden Galleon is not responsible for destination country tax and/or duty charge that may incur (except for the 10% Australian tax). Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives in your country and:
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
The Golden Galleon reserves the right to abandon the package(s) and will not be responsible for any refund.
The Golden Galleon™