Our policy lasts 30 days. If you are not happy with your purchase (your item is damaged or defected) we will gladly let you return the item and refund you for the full price of that product.
However, don't worry! Our customers always love our items and so will you! Every customer is happy with our customer support and the items that are being delivered to you are insured! Even if something happens, we will take care of it! You are always covered when shopping at The Golden Galleon™!
To complete your return, we require a receipt or proof of purchase (the confirmation email we have sent you when you've completed your order).
Don't worry about products arriving damaged or defected. We will make sure to replace any items that were damaged during the shipping and delivery. However, the chances of receiving an item that is damaged are astronomical. If it does happen, you will just need to show us the original package and the damaged item. If you have received a damaged item please contact us immediately.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We will replace any items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Contact us for the return shipping address.
If you are returning an item we will even cover your shipping costs to return it! You are completely insured when buying in our store!
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us with a form or just send us a message on Facebook or Instagram! We always answer within 10 hours or faster!